9-1-1 Communications

828.894.8303

 About Us

Thousands of people in the United States call 9-1-1 every day, seeking help and assistance in a manner of urgency in a time of crisis. These calls are routed to the nearest Public Safety Answering Point, also known as a PSAP. When a 9-1-1 call is made in Polk County, North Carolina or from a cell phone that hits a cell tower in Polk County, the call for help is routed to the Polk County E 9-1-1 Communications Center, a department jointly integrated within the Polk County Sheriff's Office, and the Polk County Local Government. Highly trained and professional communications specialists staff this Center 24 hours a day, 7 days a week, 365 days a year to assist with whatever emergency that you may encounter.

Our personnel:

 Captain Jeremy W. Gregg - Director 

Lieutenant Matt Frady - Operations Supervisor

Sergeant Valerie  Schlabach - Shift Supervisor 
Sergeant Jennifer Condrey - Shift  Supervisor
Sergeant Miranda Carroll - Shift  Supervisor 
Sergeant Dylan Ludwig - Shift Supervisor

Emery Viehman -  Emergency Dispatcher 
Greyson Greene - Emergency Dispatcher
Cody Fortenberry - Emergency Dispatcher 
Makenzie Tipton - Emergency Dispatcher
Nicole Harris - Emergency Dispatcher
Kortni Warner - Emergency Dispatcher

Janae Nelon - Quality Assurance  

The Communications Center seeks to provide the most effective emergency communications support possible. The goal is to provide rapid, convenient, and professional access to all branches of public safety for the citizens of this county and its visitors.

As well as serving our Polk County’s many emergency service agencies, we also take calls and contact certain on-call personnel. At night, on weekends and holidays administrative phone lines are answered for some county and city departments that receive calls that cannot wait till the next business day.